HNF GmbH grants you, the buyer of a new HNF-NICOLAI brand e-bike


on the absence of defects in the frame and rear swing arm. The warranty particularly covers their functionality and freedom from material or production defects and frame breakage. The term of the five-year warranty begins at the time of handover/delivery of the e-bike.

This warranty does not limit your statutory rights. Instead, this warranty goes beyond the legally required liability for material defects by extending it in your favour.

The warranty shall apply on the condition that you are the first owner of the e-bike. In the event of a warranty claim, the purchase receipt must be sent to our factory together with the frame or the complete e-bike. For this reason, we recommend you keep your proof of purchase in a safe place. To claim the guarantee in the event of damage, please contact HNF GmbH, Bahnhofstr 14, 16359 Biesenthal, Tel: 03337/7390050, service@hnf-nicolai.com. This is an office address. The return address is: HNF Works GmbH, Sonnenallee 14-30, 06766 Bitterfeld-Wolfen.

Excluded from the guarantee are damage caused by wear and tear, falls, overloading, improper handling, modification of the e-bike, attachment and conversion of additional components, tuning, competition use, jumps and atypical overuse. The guarantee only applies to private use of the e-bike and only for the territory of the European Union.

The guarantee extends to the replacement of the defective part. Modifications and possibly shipping costs are not part of the guarantee. Any further claims, such as compensation for damages or loss of use, are excluded under the guarantee. Should such claims nonetheless exist for other reasons (e.g. for the duration of the statutory liability for material defects), the claims will of course remain unaffected.

In the event of a guarantee exchange, HNF GmbH reserves the right to deliver or install goods that are functionally equivalent or of higher quality.

Any guarantee will not extend the original guarantee period.